Kristen's List

Ok, I know all of you out there can relate to this. How many times have you gone to run errands and been given bad service? This is on my mind because just last week I had a series of bad services that basically required me to do everything twice (and three times in one case). Having errands to run annoys me anyway, but to have to re-run all of my errands because of bad service makes me mad. So I've decided to begin my own list of bad service, partially as a way to vent about it and partially to get the word out about places to avoid. Feel free to add comments about your experiences with bad service. Here is my first installment:

1. Coachman Cleaners, Park Rd., Charlotte, NC - I've been there two times already to pick up a shirt. The first time they told me to come back because they wanted to work on a stain on the front of the shirt. The second time they gave me the shirt with the obvious stain still on the front of it and no note about their attempt to clean it. They are now trying to clean it again. We'll see if the third time's the charm...

2. Clinique Counter, Dillard's, Southpark Mall, Charlotte, NC - One of the ladies behind the counter gave me the wrong product information, leading to my purchase of a facial cleanser that I do not normally use. I didn't discover this mistake until I used the product later that day. I now have to find time to return the product. We'll see if the Clinique counter is polite about it...

3. First Citizens Bank, Cotswold Branch, Charlotte, NC - The branch manager mishandled the opening of my IOLTA Trust Account. He then blamed me when I called to explain the situation. I then went to the main branch uptown and closed the account. It took the bank more than 20 days to close my account. On top of that, the Cotswold branch is less than a mile from my house and it took the bank 5 days (on two different occasions) to mail notices to me. Their notices, both times, arrived with my mail after 5:00 p.m. on Friday, which meant I had to wait until Monday to do anything about the issues. Needless to say, I now bank with a different bank.

Bottom line - bad service happens all the time. It seems to me to be happening more and more often these days. Add to Kristen's List! Please post a comment and vent about your recent experiences with bad service...